As a small Canadian company, having pre-orders for new product launches allows us to better manage inventory and factory allocation while reducing the risk we take on as a business. This helps us offer the absolute best price to our consumers while also including bonus items to help encourage advanced ordering.

With the surge in demand for e-scooters many retailers are not able to keep them in stock.. A pre-order will guarantee your e-scooter before we run out.

Your WHIP is covered with a comprehensive warranty which covers defects for 12 months, If you experience a defect during the warranty period, WHIP will repair the affected product at no charge to you and exchange with an equivalent replacement, or provide a replacement part based on the type of issue. Click below for details on our warranty policy

We are focused on the Canadian market at the moment and want to ensure we provide the absolute best service and care to our Canadian customers.

Pre-Orders are scheduled to arrive based on the month mentioned on our product page. Orders arrive to our Toronto, Ontario warehouse for quality control. We ship within 2 days of receiving them from our factory.

You can expect your scooter to arrive anywhere from 2 to 6 days after your order has been shipped. That being said, most orders arrive within 2-3 days.

Electric scooters are relatively new and bylaws and rules are different across the country for single rider micro-mobility. Please ensure to check with your local municipality about rules and regulations.

We believe it is a matter of time that cities legalize e-scooter use as they better understand the positive impacts micro-mobility provides such as: reduced pollution , improvements in traffic, reduced strain on public transport and overall cleaner cities.

We offer a full refund up to 30 days from when you take delivery. The product must be in new condition, include all parts, accessories and must be packed in the original packaging. Yes! Helmets are also returnable as long as they have not been used. Click below for more info on refunds

We ship all in-stock scooters next day from our Toronto, Ontario warehouse with signature required. Pre-orders will ship within 2 days of receiving them from the factory.